Refund Policy
At AppVaultHQ, we want you to shop with confidence knowing that your satisfaction is our top priority. Every purchase is protected by our 100% Money-Back Guarantee. If your software doesn’t work as expected, or you’re simply not satisfied, we’ll make it right — quickly and fairly.
Eligibility for Refunds
You may request a refund if:
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The license key or product you received does not activate or fails to work as described.
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You accidentally purchased the wrong product and haven’t yet used or activated it.
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There was a duplicate charge or billing error on your order.
Please note: Refunds can only be processed if the product has not been misused, transferred, or shared in violation of the license terms.
Timeframe
Refund requests must be made within 7 days of purchase. Most refunds are processed within 3–5 business days once approved, using your original payment method.
How to Request a Refund
To request a refund, simply reach out to our support team:
📩 Email: [email protected]
Include your order number, the product name, and a brief explanation of the issue — we’ll respond within 24 hours to help you resolve it or issue a refund.
Replacements
In some cases, we may offer a free replacement key before processing a refund, especially if the issue is activation-related. This ensures you get your software running as fast as possible.
Non-Refundable Items
We cannot offer refunds for:
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Products that have already been successfully activated and used.
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Orders placed more than 7 days ago.
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Products purchased outside of AppVaultHQ.com or from third-party resellers.
Our Commitment
We’re real people who care about your experience. If something goes wrong, we’ll listen, understand, and make things right. Your trust means everything to us — and we’ll always go the extra mile to earn it.